Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. At what time did you attempt the workaround? https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Subscribe to Elliott Confidential, our email newsletter. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. 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Thank you Elias & thank you Travelling for Miles!!! KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Traveling For Miles is produced and written for entertainment purposes only. My May 15 flight YVR to LHR was cancelled by BA a while back. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. BA even not allowing me to manage my booking. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error What Issues Can I Expect When Requesting a Refund from British Airways? No email as yet and the link worked no need for chrome/java etc. It worked for my first flight that got cancelled, did it yesterday. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. 2-23rd of March I saw this page and decided to give it a go. Probably they just switched up their website. The refund will be paid onto the orginal form of payment. Once you complete the three steps, we'll immediately send a refund request to your bank. Representing herself, Ms Barber took BA to court and won a full refund. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. Keep this page open and go back to the British Airways webpage tab in your browser. This will be the last time I used British AirwaysI learnt the lesson. It looks like your flight wasnt canceled after all. I called them straight away to explain and the lady said they will refund me. Do you know if its possible to get the full refund if only one of the flights have been cancelled? She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Should I file a case with my credit card in this situation? Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Not sure what else I can do about it. Think of yourself first because you dont matter to these companies! hotels or car rental), please contact us to arrange cancellation and refunds for those items. Yes. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. I spent hours waiting on the phone with them. I think a quick, polite message might have gotten this resolved. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Law Reform (Frustrated Contracts) Act 1943. Once again they seem intent on sabotaging their once-good reputation. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Thank you so much for doing this! Traveling For Miles and CardRatings may receive a commission from card issuers. Select yes again and this time a new section will open up asking you to confirm which passenger you are. No one questioned that I wasnt a Gold member and refund processed politely and quickly. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). We have helped over 300,000 people with their problems. Agreed. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. Youre currently due to travel with us to London. Online Form. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. You can do so by dialing +1-877-767-7970. I think I shall do the same. Figures suggest EasyJet had . British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. They made it especially hard for affected customers to request refunds. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. Or, rebook to travel on different dates (subject to availability). Ill sit tight until they cancel the flights. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Were unable to respond to any further requests for a refund. British . A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. person. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. How much more do they need? To determine if British Airways in fact violated the law one has to call on the courts to make a decision. I tried the phone but all the phone numbers that they advised were uncontactable. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Have been cancelled won a full refund but you can always opt a. Or LHR-BCN flight for chrome/java etc else i can do about it a open ENDED TICKET need! 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