From 18:31, a one-hour overtime fee will be charged. Keep reading to learn how. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Got a question about this activity? Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Thanks & Welcome to the Forbes Home Improvement Community! Return to Nav. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. From 18:01, an overtime fee of half an hour will be charged. User reports indicate no current problems at Suddenlink. Take your complaint beyond customer service and get a real resolution. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. Optimum allows customers to cancel their internet and television plan at any time. Check your inbox and stay tuned for deals, news and more. This compensation may impact how, where and in what order products appear. Click here to learn more. It's a horrible company. Suddenlink doesn't have any contracts or data caps. SuddenLink high-speed internet is powered through a fiber optics network. You are welcome to visit the world's famous scenic spots. Our Locations Confidence in Every Connection. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle Tear off the bottom receipt tab from the prepaid shipping label. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Google Maps is a web mapping service developed by Google. . I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. Log in to your Google account and enjoy your own Google Maps. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. This site does not include all companies or products available within the market. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Suddenlink Communications. Suddenlink is scamming people! If you are ready to save yourself money and invest in personal equipment, its up to you to do research. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. We appreciate you leaving a review. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. . This review was chosen algorithmically as the most valued customer feedback. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Be the first one to find this review helpful. Suddenlink expects their materials back immediately. We present information collected independently from official provider websites. Allconnect.com does not include every service provider available. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Find nearby suddenlink stores. See below.). How do you cancel Optimum internet and television service? Listen to mine, customer service is pessimal. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). Does Optimum charge an early termination fee? Now I went to a different company for for cable and phone because of my experience with internet I received from them. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Suddenlink bumps up its prices after your first 12 months of service. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Royse City, TX 75189. Return equipment: If you're leasing . Call center hours Mon-Fri 7am-5pm PST. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Everyone is very nice in person or on the phone. Would you like to pay with your credit card we have on file," and again I said no. A link has directed you to this review. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. I ask several times to speak with a manager. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. You may be able to transfer your Optimum service to your new home. Optimum currently only allows customers to cancel their internet and television service over the phone. Please try to arrive 15 minutes early. Plans are cheaper than many major service providers, but coverage is limited. Allconnect is an independent, advertising-supported publisher and comparison service. Open Google Maps on your computer or APP, just type an address or name of a place . I agree to receive the Forbes Advisor newsletter via e-mail. Find a nearest suddenlink store near you today. Where can I find out about which modem to buy? Yes No. Suddenlink Communications. Guess what the charge is still there! Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. The finished product of this class: carpet x1. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. How Much Does A Home Security System Cost. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. "Well can you enter that somewhere so I'm not charge?" The compensation we receive for those placements affects how and where advertisers offers appear on the site. Pricing, terms and offers subject to change and discontinuance without notice. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. It is ideal for those who live in rural areas where many internet services dont provide coverage. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . Never got to speak to a manager. Upload vs. download speed: Whats the difference? Their technical performance has been excellent. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. Speeds may vary. So I then had a friend living in college station return the equipment to suddenlink. Advertising. Say "Home" or press 1. Unacceptable. Unlike some providers, Suddenlink doesnt lock you into a contract. Suddenlink stores locations in database: 2 Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Because Optimum doesnt require contracts, they also dont charge an early termination fee. 2023 Forbes Media LLC. It is easy to make changes and modifications to your plan. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. Public, please do not use Suddenlink. You call them to cancel your service but won't cancel your service until you bring in the equipment! It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. Submit a complaint and get your issue resolved. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. If a map is no longer just a map, what is it? Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Also just to get service started at my place I have had my appointment lost (twice). 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. The customer service is no help at all. How high will depend on the companys branding. Hi, Preston! Went looking for that second piece of equipment and did not see it. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. The complaint has been investigated and resolved to the customers satisfaction. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. I have evidence showing that I moved. Optimum currently only allows customers to cancel their internet and television service over the phone. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Pay with a credit card, no account required. What is the typical cost to rent a router/modem from Suddenlink? You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Contact a location near you for products or services. Do I need a router? We are here to help and would be glad to further address this. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. (But you still wont own them!) Centurylink Modem Return to Store. BTW I have a Sudden link modem like this one for sale $50 + shipping Because the just take a payment for a month of no use! Mon. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Prepare your shipment. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. 18:01, an overtime fee of half an hour will be provided on site, those... Allconnect is an independent, advertising-supported publisher and comparison service at any time Customer-Centric Strategy and Growth. And in what order products appear friend living in college station return the to. 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