Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. Personal accounts are restricted to a maximum of 4 Users. Are there any restrictions in place when using a Solo Term Time Ticket? Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. Valid from 2 January 2013 A2 A1 A1orA2 C1 C3 FD2 D1 B2 G1 G2 B1 C2 A3, C2 or Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 1.3 These Terms were last updated in December 2020. Who should I contact with any queries? This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. We are sorry for any inconvenience caused. comply with any legal requirements placed upon Merseytravel. Third Party RightsThis Agreement is between you and Merseytravel. Within these areas the Railpass is valid on all local train services of participating operators. Merseytravel Centres stock only local tickets. If your card has been damaged, a replacement fee may be applied. A VRN can be linked to only one T-FLOW Account. What if I lose my smart Solo Term Time Ticket or it is stolen? If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. 14. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. Your ticket will becheckedand the refund calculated. 13. Proceed to "Secure Checkout" to pay by debit or credit card. 3. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. Send anemail to smart@merseytravel.gov.uk.uk. 8.1 Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. 15. Some bus and train operators offer . Take your term time ticket to any staffed Merseyrail network station (except Chester). If your card is reading on other buses there may be an issue with the bus drivers ticket machine. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 13. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. This clause also applies to accidental destruction of a paper Solo Ticket. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. I have new smartcard - how do I register it? (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. You no longer need a photo or application form. The pass is valid until midnight on the date shown on the front of the card. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. You should receive your ticket within seven days. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. services (see note 1 below) in the area you have. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Buy one at the beginning of term for. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Merseytravel My Ticket Terms and Conditions of Use. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. Find the right Merseyrail train ticket or pass to best suit your individual needs. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. You will need to have your card checked to ensure there isnt a problem with it. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). Is my Term Time Ticket valid across all areas of Merseyside? Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. 16. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. The English National Concessionary Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Zogzogizog 2 yr. ago It's frustrating, it's like we have got halfway to a good system then gave up on it! 6. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Day travel, season tickets, group travel and cheap rail travel 10.3.5 the Railpass is surrendered to us with the request for a refund. This agreement is between you and Merseytravel. You can buy a Solo ticket for a week, a month, a year or a term. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. 12. 05 March 2023. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Wait for the green light to show and then take your seat. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. 4.1 Adult Solo Tickets are for persons aged 19 or over. You will then be able to register your MetroCard and buy tickets online. Monday- Friday before 8pm during term times only. quoting your order reference number to let us have the correct details. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Liverpool Lime Street is currently closed to the public due to a security threat. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. We aim to have normal service resumed as swiftly as possible. See page 13 for more details. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. 1. Staffed Merseyrail network stations (except Chester). You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. Merseytravel Saveaway Ticket Terms and Conditions of Use. You will be able to see which tickets are held on your card and when they will expire. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Don't let them take you for a ride. 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